Support

We're happy to help. Most answers are below; otherwise write to support@cluenomy.com.

Erase my data

Your progress, detective name and settings live only on your device. To delete them, open Cluenomy and go to Settings → Erase my data. Deleting the app does the same. Junior players need a grown-up to confirm.

Case Pass

• Cancel: in your App Store or Google Play subscription settings. You keep Case Pass until the end of the period you've paid for.
• Refunds: handled by Apple or Google under their refund policies.
• New phone, or erased your data? Open Settings → Restore purchases while signed in to the same app store account.

Your support code

If you need help with a purchase, or want your purchase record deleted, include the support code from Settings in your email. It's a random code, not your name.

For parents

Cluenomy has no ads, no chat and no contact with other players. Players under 13 get a made-up detective name and need a grown-up to share, buy or leave the app. Questions about privacy: privacy@cluenomy.com.